Fourteen days to change your mind
The refund window on your first invoice was 7 days. It is now 14, everywhere, and any longer right your own law gives you comes on top.
Our refund policy said a full refund within 7 days of your first paid invoice. That number was ours, and it was shorter than the one the law already gives a lot of you.
Consumers in the EU and the UK have a 14-day right to withdraw from a purchase. A shorter policy cannot take that away, so all our 7 days really did was understate what you were entitled to, for readers in the places where the rule applies and, by implication, for everyone else too.
What changed
- The refund window on your first paid invoice is now 14 days, for any reason, wherever you live.
- If the law where you live gives you a longer or wider right to cancel, that right applies on top of ours and we will honour it.
- Renewal invoices are still not eligible, and you can still cancel anytime to stop the next charge.
You still do not need a card to try the app. The free trial runs first and asks for nothing, so the refund window is a second safety net rather than the only one.
The full wording is in section 6 of the terms, and the short version is in the FAQ. Both were updated together, because a policy that reads two ways is not a policy.
